Managed IT Support

Your IT department,
without the headcount.

A Virtual IT Manager dedicated to your business. Proactively monitored IT support with one direct contact and clear commitments.

How we work

Not a helpdesk.
A Virtual IT Manager.

Every business we support is paired with a Virtual IT Manager, a dedicated IT lead who knows your team, your systems and your priorities. Not a ticket queue, not a tier-1 helpdesk and not a name that changes every call. One person, deeply familiar with your business, handling everything from staff support to strategic planning.

  • 24/7 automated monitoring & alerting
  • Proactive patch management
  • Direct contact, no ticket queue
  • Your dedicated Virtual IT Manager
  • Onboarding & full environment documentation
  • Vendor liaison on your behalf

What your Virtual IT Manager handles

From the day-to-day to the long-term, under one direct contact.

  • Day-to-day staff support across Windows and macOS
  • Network operations: switches, Wi-Fi and firewalls
  • Microsoft 365 administration and security
  • Backup verification and recovery testing
  • Vendor liaison: ISPs, software, hardware suppliers
  • Quarterly IT reviews and forward planning

Endpoints & Devices

Every laptop, desktop and server, monitored, patched and protected.

Cybersecurity

Endpoint protection, email security and policy enforcement.

Cloud & Microsoft 365

Licence management, mailbox admin, OneDrive and SharePoint.

Network & Connectivity

Routers, switches, VPN and Wi-Fi, all under one contract.

Backup & Recovery

Tested cloud backup for all critical data with documented recovery.

IT Strategy

Quarterly reviews and forward planning so you're never caught out.

The Process

How onboarding works

1

Free IT Review

We assess your current setup and identify risks, no obligation.

2

Tailored Proposal

A plan built around your team size, systems and budget.

3

Smooth Onboarding

We deploy monitoring agents, document your environment.

4

Ongoing Partnership

Your team has a direct line. We handle everything proactively.

Plans & Pricing

Simple, transparent pricing

All managed plans are priced per device per month. No hidden costs, no call-out fees.

Essential
Endpoint protection and pay-as-you-go IT support for small teams on a monthly retainer.
from £75
per month, small teams
  • Virtual IT Manager, direct access billed hourly
  • Endpoint Protection included
  • Remote support: £45 / hr
  • On-site support: £65 / hr
  • Windows & macOS devices covered
Get Started
Business Unlimited
Fully unlimited IT support, security and strategic consultancy for larger teams.
P.O.A.
Scoped to your team & requirements
  • Dedicated Virtual IT Manager
  • Unlimited remote & on-site support
  • Guaranteed 4-hour on-site SLA
  • Full endpoint security & monitoring
  • Microsoft 365 & Azure management
  • IT strategy & project consultancy
  • Out-of-hours emergency support line
Contact Us
Common Questions

Questions we get asked about this service

Do we need to replace all our existing equipment?

Not necessarily, we work with what you have and flag anything that genuinely needs replacing.

How many devices do you typically support?

Most managed clients have between 5 and 80 devices, though we support both smaller and larger.

What happens if something breaks out of hours?

Critical monitoring runs 24/7. For managed clients, out-of-hours incidents trigger our on-call process.

Is there a minimum contract term?

We offer 12-month agreements, long enough to deliver value, flexible enough to work for growing businesses.

Ready to get started?

Get in touch for a free, no-obligation consultation.

Mon–Fri 9am–5pm · 1 Schwartz Wharf, Hackney Wick, E9 5GS