Terms of Service

Last updated 29 April 2026

Terms and Conditions for IT Support and Computer Repair Services

  1. Services Offered:
    AKIT LLP trading as AnyKeyIT, hereinafter referred to as “the Company,” provides professional IT support and computer repair services. Our services encompass hardware and software troubleshooting, repairs, upgrades, and consultations.

  2. Assessment and Repair Process:
    Customers are required to leave their hardware with the Company for assessment and potential repair. Initial assessments are carried out free of charge and do not involve disassembly of the device. These assessments are based on the observable condition, reported faults, and an overall appraisal of the machine’s value to ascertain whether a repair or service may be justified or cost-effective.

Where deeper analysis is required, a diagnostic service may be recommended. Diagnostics involve a more detailed investigation into the machine’s health and the root cause of issues. This may include disassembly, hardware inspection, performance benchmarking, and stress testing. A standard diagnostic fee of £35 applies in most cases. For more complex or time-intensive issues, higher diagnostic fees may apply—these will always be communicated and agreed upon in advance.

Once diagnostics are complete, the Company will provide a detailed estimate outlining the required work and associated costs. No repairs will be carried out without the customer’s approval. If the customer chooses not to proceed with repairs, the applicable diagnostic fee will be payable in full. If repair work goes ahead, the diagnostic fee will either be waived or reduced, depending on the nature and extent of the issue.

For bookings involving multiple devices, each unit will be subject to a separate diagnostic process and corresponding fee. By submitting multiple devices for inspection—such as five laptops, for example—you acknowledge that each will undergo a full diagnostic investigation, billed individually at the applicable rate. Complimentary assessments are only available for single-device bookings; this approach allows us to allocate the necessary time and expertise to each machine while maintaining a fair and consistent standard of service.

  1. Storage Fee Policy:
    If a customer has left their hardware for assessment and repair and becomes unreachable for a period exceeding six (6) weeks, the Company reserves the right to charge a storage fee at a daily rate of £1.50. This fee will cover the cost of storing the hardware securely and maintaining it in a suitable environment. Every attempt will be made to contact the customer prior to the storage fee policy being enacted. The storage fee will be communicated to the customer and will be applied on a daily basis until the customer is reachable or the storage period has exceeded the maximum storage period defined in these terms.

  2. Maximum Storage Period:
    The Company will store hardware for a maximum period of two (2) months. If, after this period, the customer has not responded to communication attempts or requests to collect their hardware, the Company reserves the right to dispose of the hardware in an appropriate manner. Throughout this storage period, the Company will make every reasonable effort to contact the owner using the contact information provided. Where possible, any data storage devices associated with a device will be stored for an additional three (3) months, after which any such storage media will be securely erased and destroyed for compliance purposes.

  3. Customer Communication:
    Customers are responsible for providing accurate and up-to-date contact information to the Company. The Company will communicate with customers regarding the assessment, repair progress, and any additional costs that may arise during the service. It is the customer’s responsibility to respond to communication from the Company in a timely manner.

  4. Payment Terms:
    Payment for services rendered, including any applicable storage fees, is due upon completion of the repair. Failure to make payment within the specified timeframe may result in additional charges, and the Company reserves the right to withhold the release of hardware until payment is received in full.

  5. Warranty:
    The Company provides a limited warranty on repairs performed. Details of the warranty coverage, including duration and specific limitations, will be provided to the customer upon completion of the repair. The warranty covers only the specific repairs carried out by the Company and does not extend to unrelated faults or pre-existing conditions.

  6. Confidentiality and Data Protection:
    The Company will take all reasonable measures to protect the confidentiality of the customer’s data. Customers are responsible for backing up all important data prior to submitting hardware for repair, as the Company does not guarantee data preservation and is not liable for any data loss during assessment, repair, or storage.

The Company will handle any personal data encountered in accordance with applicable data protection laws, including GDPR where relevant, and will take reasonable steps to ensure its security and confidentiality. Diagnostic processes may require accessing or copying data; such actions will only be undertaken with the customer’s consent.

  1. Limitation of Liability:
    The Company shall not be liable for any indirect, incidental, consequential, or punitive damages arising from the use of its services, including but not limited to data loss, hardware damage beyond the scope of repair, or delays in service. Liability for direct damages shall be limited to the amount paid for the specific service or repair.

  2. Estimates and Changes to Scope:
    Any changes or additions to the scope of work after initial approval must be communicated to and approved by the customer before proceeding. Additional charges may apply for such changes, and the Company will provide an updated estimate where necessary.

  3. Refund and Cancellation Policy:
    Diagnostic fees are non-refundable once the diagnostic process has been completed. Customers may cancel repairs at any time prior to the commencement of repair work without penalty. Cancellation after repair commencement may incur charges for work performed.

  4. Delivery and Collection:
    Customers are responsible for the cost of delivery to and from the Company unless otherwise agreed in writing. The Company will notify customers when their hardware is ready for collection or shipment and will arrange for return delivery upon payment completion if requested.

  5. Force Majeure:
    The Company shall not be held liable for any delay or failure to perform services due to circumstances beyond its reasonable control, including but not limited to acts of God, war, strikes, supply chain disruptions, or governmental actions.

  6. Governing Law:
    These terms and conditions shall be governed by and construed in accordance with the laws of England and Wales.

  7. Amendments:
    The Company reserves the right to amend these terms and conditions at any time. Customers will be notified of any changes, and the updated terms and conditions will be posted on the Company’s website.

  8. Acceptance:
    By submitting hardware for service, the customer acknowledges that they have read, understood, and agree to be bound by these Terms and Conditions.