Terms and Conditions for IT Support and Computer Repair Services
1. Services Offered: AKIT LLP Trading as AnyKeyIT, hereinafter referred to as “the Company,” provides professional IT support and computer repair services. Our services encompass hardware and software troubleshooting, repairs, upgrades, and consultations.
2. Assessment and Repair Process: Customers are required to leave their hardware for assessment and repair. The Company will provide an estimate of the scope of work and associated costs before proceeding with any repairs. Once the customer approves the estimate, the Company will undertake the necessary repairs. Where hardware assessments require extended testing a diagnostic fee may be required to adequately troubleshoot an issue in order to ascertain if a repair is possible. We will always inform you of such diagnostic fees in advance and you retain the right to reject any such advanced assessments. Once an advanced troubleshooting assessment has been completed the fee is only payable if no further work or repairs are undertaken. Where further works or a repair is undertaken this advanced troubleshooting fee will either be waivered or reduced depending on the nature of the issue.
3. Storage Fee Policy: If a customer has left their hardware for assessment and repair and becomes unreachable for a period exceeding six (6) weeks, the Company reserves the right to charge a storage fee at a daily rate of £1.50. This fee will cover the cost of storing the hardware securely and maintaining it in a suitable environment. Every attempt will be made to contact the customer prior to the a storage fee policy being enacted. The storage fee will be communicated to the customer and will be applied on a daily basis until the customer is reachable or the storage period has exceeded the maximum storage period defined in the terms below.
4. Maximum Storage Period: The Company will store hardware for a maximum period of two (2) months. If, after this period, the customer has not responded to communication attempts or requests to collect their hardware, the Company reserves the right to dispose of the hardware in an appropriate manner. Throughout this storage period, the Company will make every reasonable effort to contact the owner using the contact information provided. Where possible any data storage devices associated with a device will be stored for an additional three (3) months, thereafter any such storage media will be securely erased and destroyed for compliance purposes.
5. Customer Communication: Customers are responsible for providing accurate and up-to-date contact information to the Company. The Company will communicate with customers regarding the assessment, repair progress, and any additional costs that may arise during the service. It is the customer’s responsibility to respond to communication from the Company in a timely manner.
6. Payment Terms: Payment for services rendered, including any applicable storage fees, is due upon completion of the repair. Failure to make payment within the specified timeframe may result in additional charges, and the Company reserves the right to withhold the released hardware until payment is received in full.
7. Warranty: The Company provides a limited warranty on repairs performed. Details of the warranty coverage will be provided to the customer upon completion of the repair.
8. Confidentiality: The Company will take all reasonable measures to protect the confidentiality of the customer’s data. However, the Company is not liable for any loss or damage to data during the assessment, repair, or storage process.
9. Governing Law: These terms and conditions shall be governed by and construed in accordance with the laws of England & Wales.
10. Amendments: The Company reserves the right to amend these terms and conditions at any time. Customers will be notified of any changes, and the updated terms and conditions will be posted on the Company’s website.
By availing our services, the customer agrees to abide by these terms and conditions. If you have any questions or concerns, please contact us at [email protected]