About AnyKey IT, independent IT support and computer repair from Hackney Wick, East London.
About Us.txt
Our Team/
Services.bat
Picard.exe
My Computer
📄About Us.txt, Notepad
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FileEditHelp
AnyKey IT, About Us
======================
Est. 2010 · Hackney Wick, London E9
Two technicians. Over 30 years of combined experience.
One makes tea. One makes coffee. One dog named Picard.
We started AnyKey IT because we were frustrated with
how IT support was sold to small businesses, bloated
contracts, faceless call centres, technicians who'd
never met you before and definitely wouldn't stick
around.
We do the opposite.
When you call us, you speak to us. When something
breaks, we know your setup. When you need advice,
we give you our honest opinion, not the one that
makes us the most money.
Based in Hackney Wick since 2010.
Serving East London and beyond.
-- Matthew & Joe
(and Picard, obviously)
Ln 1, Col 1
100%
👥Our Team, Properties
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🔧 Matthew
Role:IT Engineer & Co-Founder
Experience:16+ years
Specialisms:Managed IT, Network Infrastructure, Microsoft 365
Fuel:Tea
Also known for:Stays calm when the server room floods
🛠️ Joe
Role:IT Engineer & Co-Founder
Experience:15+ years
Specialisms:Physical repairs, Data recovery, Mac support
Fuel:Coffee
Also known for:Recovers data everyone else gave up on
✓ No call centres.
✓ No ticket queues.
✓ No technicians who don't know your name.
💻C:\akeyit --help
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C:\> akeyit --help
ANYKEYIT v2.0, East London IT Support
Usage: anykeyit [SERVICE] [OPTIONS]
SERVICES:
managed-it Full IT management, SLA-backed
repairs Physical hardware, Mac + PC
cybersecurity Endpoint, email, ransomware
cloud-backup M365, Azure, backup solutions
networking LAN/WAN, WiFi, server rooms
virtual-it-mgr Dedicated IT contact for businesses
data-recovery Drives, RAID, USB, cards
end-user-support Remote + on-site, direct contact
payg On-demand, no contract
FLAGS:
--no-call-centre You speak to actual humans
--no-hidden-fees Price agreed up front
--dog-included Picard may attend site visits
Run 'anykeyit info' for more.
C:\> _
🐕Picard.exe, Chief Morale Officer
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Picard Chief Morale Officer · Est. 2019
Rescued in 2019 and immediately appointed Chief Morale Officer. Attends site visits. Supervises tea and coffee breaks with equal impartiality. Will bark at your printer.
✓ Certified Good Boy
✓ Tea & coffee: supervised equally
✓ STAR TREK reference detected
🖥️My Computer
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FileEditViewHelp
💾
C: AnyKeyIT
📀
D: Archive
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Printers
⚙️
Control Panel
System: AnyKey IT Operations v2.0 Location: 1 Schwartz Wharf, Hackney Wick, E9 5GS Free Space: Always room for one more client 😄
4 objects
Start
🔊00:00
AnyKey IT
📄 About Us.txt
👥 Our Team
💻 Services.bat
🐕 Picard.exe
🖥️ My Computer
⬇️ Scroll Down
⛔ Shut Down...
ANYKEY
IT·SUPPORT·2000
// SCROLL FOR MORE //
origin_story.log
Two technicians. Thirty years between them.
AnyKey IT was founded in Hackney Wick because we were done watching small businesses get stung by IT providers who didn't really care. We do things differently, you speak to the person fixing your kit, every single time.
system_uptime, combined field experience
Loading...
days · hours · minutes · seconds (counting)
workshop · hackney wick e9 · est 2010
AnyKey IT · Staff ID#001
👨💻
Matthew
IT Engineer & Co-Founder
Experience16+ years
ClearanceAll systems
FuelTea
SuperpowerKnows your network better than you do
AnyKey IT · Staff ID#002
🔧
Joe
IT Engineer & Co-Founder
Experience15+ years
ClearanceAll hardware
FuelCoffee
SuperpowerRecovers data everyone else gave up on
services --list
Everything you need, nothing you don't.
anykeyit@workshop, bash
$ anykeyit services --verbose
BUSINESS IT SUPPORT
managed-it Proactive monitoring, SLA response, patch management
virtual-it-mgr Dedicated IT contact for staff support and operations
cybersecurity EDR, email filtering, web protection, ransomware response
cloud-backup Microsoft 365, Azure AD, managed backup with tested recovery
network-install LAN/WAN design, WiFi, switching, server room builds
payg-support On-demand, no contract, billed per hour
WORKSHOP REPAIRS
mac-support Hardware, OS, migration, all Apple Mac models
pc-repairs Laptops, desktops, all major brands
screen-replacement Mac and PC screens, same-day where stock allows
data-recovery Drives, SSDs, RAID, USB, cards, no fix no fee
virus-removal Full system clean, hardening, reprotection
upgrades RAM, SSD, battery, breathe life into older machines
--flag: All services available to both consumers and businesses.
--flag: Walk-ins welcome. No appointment required for repairs.
$ _
git log --oneline
How we got here.
1994–2009
The apprenticeship years
Between us, we cut our teeth across IT support desks, repair benches, network rooms and server racks across London. Dial-up modems, Windows 3.1, ISDN lines, the dotcom bubble, we've seen it all and fixed most of it.
2010
AnyKey IT founded, Hackney Wick
Started as a two-person operation out of a small workshop in E9. Early clients were local small businesses and residents who needed honest IT support without enterprise pricing.
2013
First managed IT contracts
Expanded beyond break-fix into managed IT support for local businesses. Started building long-term relationships rather than one-off jobs, the model that defines us today.
2016
Workshop expands, repairs go full-time
Growing demand for physical repairs led to a dedicated workshop space. Mac support, data recovery and screen replacements became a core part of the business alongside the managed services work.
2019
Picard joins the team
A rescue dog of unknown breed and considerable opinion joins the Hackney Wick office. Immediately takes on the role of Chief Morale Officer. Has yet to fix a single laptop but morale remains high.
Now
Still two technicians. Deliberately.
We've been asked about scaling up. We keep coming back to the same answer, the value we provide is that you know us and we know you. That's hard to scale. So we stay small and stay excellent.
workshop --layout
Quiet desks. Loud benches.
The same building, the same two people, but two very different days depending on which side of the workshop the work's on.
business it
Quiet desks. RMM dashboards. Coffee.
Managed IT runs in the background. Most days that means patching schedules, Microsoft 365 admin, monitoring dashboards and the occasional infrastructure project. If it's a quiet day for our managed clients, we've done our job right.
repairs
Open chassis. Anti-static mats. Tea.
The repair bench is where the satisfying work happens, Mac logic boards, cracked screens, dead drives, ransomware triage. Most of what comes in is something other shops have already given up on. We rather enjoy that.
Named after a certain starship captain. Rescued in 2019 and immediately appointed Chief Morale Officer. Attends site visits. Supervises tea and coffee breaks with equal impartiality. Will bark at your printer.
Click on Picard for a message from the Captain
values.conf
What we actually believe.
🤝
Relationships over revenue
We'd rather give you honest advice that means less work for us than sell you something you don't need. Our longest clients have been with us over a decade.
🔧
Repair first, replace last
A repairable laptop is a laptop you don't have to buy. We're advocates for fixing things properly rather than cycling hardware unnecessarily.
📞
You always speak to us
No call centres. No first-line scripts. When you call AnyKey IT you speak to the technician who knows your systems. That's the whole point.
📍
East London, actually
We're not a brand. We're two people in Hackney Wick who care about the businesses and people around us. We show up. We answer the phone. We know your name.
Ready to work with humans not a helpdesk?
Whether you need managed IT, a laptop repair or just someone to talk to about your tech, we're here. And so is Picard.
We've all met them, the technology evangelists who claim to know everything but, in any practical sense, help essentially no one. We try to be the opposite.
Yes, we care a lot about IT. But the truth is that good support is as much about people as it is about computers. Everyone has their own history and specific needs around technology, so we offer our work in what we feel is an unbiased, ethical way.
Treat every client with diligence and respect, irrespective of the complexity of the support issue. That's it. That's the ethos.
Walk-ins are welcome during opening hours, but booking guarantees a slot and means we can have the right parts ready.
Let's talk.
Call us, email us, or just drop in. We're based in Hackney Wick and we're usually in.
