Remote Monitoring & Management

24/7 endpoint monitoring.
Problems caught before you notice them.

We watch every Windows and macOS endpoint we manage, patch status, available updates and CVEs in installed applications. Where your network gear supports remote monitoring, we add that too.

What Gets Monitored

Honest visibility,
across what we can actually see.

Our RMM focuses on Windows and macOS endpoints, that is where most issues actually happen. We track patch status, surface CVEs in installed applications, and flag drift before it becomes downtime. For switches, routers and other infrastructure, we monitor what is technically feasible and tell you up front what is not.

  • Windows and macOS endpoint health (CPU, disk, memory)
  • OS patch status across all managed devices
  • Application patch status (third-party apps installed on each endpoint)
  • CVE tracking for installed software
  • Network devices monitored where supported (switches, routers, firewalls)
  • Backup job alerting, success/failure notifications
  • Security events, failed logins and unusual access patterns

What Happens When an Alert Fires

Alerts are triaged by our team, not just sent to your inbox. Most issues are resolved remotely before they cause downtime.

  • Automated remediation for common issues
  • Human review on all critical alerts
  • Remote resolution where possible
  • Escalation to on-site if needed
  • You are notified once, when it is fixed
The Process

Getting set up

1

Agent Deployment

A lightweight monitoring agent is deployed to every supported endpoint, takes minutes per machine.

2

Baseline & Thresholds

We learn your normal and configure alerts that are meaningful, not noisy.

3

Live Monitoring

From day one, your endpoint estate is visible, patched and alerting.

4

Monthly Reports

You get a clear monthly summary, what was caught, what was fixed, what changed.

Common Questions

Questions we get asked about this service

Will the monitoring agent slow our computers down?

No. It runs as a lightweight background service with negligible resource usage.

Do we see the monitoring data ourselves?

Yes. You get access to a read-only dashboard and receive monthly reports.

What if we have Macs and PCs?

We monitor both equally well. Our RMM supports Windows and macOS as first-class platforms.

What does CVE tracking mean for me?

We watch published security vulnerabilities against the software you actually have installed. When something on your fleet has a known critical issue, we flag it and either patch automatically or schedule the update with you.

What about network gear that does not support remote monitoring?

Some older switches, NAS units and consumer-grade routers cannot be polled remotely. We tell you up front what we can monitor in your environment and what we will need to check manually.

Do patches install automatically?

Where it is safe to do so, yes. We auto-deploy approved OS and application patches on a defined schedule. For updates that need testing, that affect production hours, or that change behaviour materially, we coordinate with you first.

Ready to get started?

Get in touch for a free, no-obligation consultation.

Mon–Fri 9am–5pm · 1 Schwartz Wharf, Hackney Wick, E9 5GS