COVID 19 – Technical Support Service Update

Dear Clients, Friends & Customers,

The global pandemic is now well in effect and as a company AnyKeyIT would like to assure our Customers and Clients we are both taking the issue seriously and taking additional steps to help reduce the spread of the virus.

During this difficult time we will continue to be available for support issues and repairs and we have already implemented additional safe handling procedures for customer equipment, as well as limiting call out support to critical issues -only-.

We take your safety as well as the safety of our staff very seriously. All workshop repairs are being handled with either single use nitrile gloves, or when not practical, technicians will practice a thorough hand wash between devices. In order to avoid the risk of cross contamination, all items will be cleaned and undergo a UV exposure cycle for additional anti-viral treatment both on arrival and before their return to the customer.

We also ask any customer who believe they may have the virus to NOT visit our store directly. We are operating a distance handling procedure for those in isolation – please contact us and we can look to arrange a courier collect / return for your equipment as required.

These are difficult times for all of us and we believe it essential for those businesses still operating to bring social responsibility and affirmative action into effect in order to help stop the spread of the pandemic. Due to the high demand for IT support at this time we also ask our customers and clients to bare with us as we are trying to assist everyone as best we can.

We believe it is also our social responsibility to help those who are working to help us all and so we are offering reduced rate services (free where possible) including our out-of-hours and remote support to health care workers and emergency service staff for the duration of the crisis.

By World Health Organisation estimates it will take 32 weeks (8 months) of social distancing in order to “flatten the curve” of the exponential growth of COVID-19. This will save potentially countless lives but needs everyone to do their part. We wish you all well in these unknown times and as a company hope to see you all on the other side of the crisis safe and well.

Our best wishes to everyone – stay safe, stay isolated.

The AnyKeyIT Team.

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